Our Policy Explains:
What information we collect.
How we use your information.
How we disclose your information.
Your preferences and choices
Other important information.
California Residents’ Rights
General Data Protections Rights (GPDR)
How to contact the appropriate authorities
What Information ORBIFLEX Collects.
We collect three categories of personal information - personal information you give us; personal information automatically collected from your use of the Services; and personal information from third party sources.
The personal information of a person who purchases the Services (a “Customer”) will be retained for as long as the Customer receives the Services and for as long as is necessary to fulfill the purpose for which it was collected. ORBIFLEX may retain your personal information for longer if it may be the subject of a dispute, legal claim, or may otherwise be relevant for future litigation.
Personal information you give us
Account Data. A Customer must provide his or her name, address, telephone numbers, and email address to ORBIFLEX to activate the Services. Customers must promptly notify ORBIFLEX of any changes to such Personal Information.
Payment Data. We may also collect your digital payment details, bank account or payment card numbers, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.
Communications. When you communicate with ORBIFLEX including via phone, email, or chat we collect information about your communication and any information you choose to provide and, in regards to phone communications, record the communications.
Personal information we automatically collect
Usage data. When the Services are being used, ORBIFLEX periodically collects GPS coordinates and Customer’s vehicle status info that show the location of the pet, vehicle, or item that Customer chooses to track using the Services (“Location Information”). Location Information regarding Services performed for each Customer is linked to the personal information of that Customer and ORBIFLEX treats all Location Information it collects as personal information. Location Information will be retained for each Customer for a period that ORBIFLEX will decide in its sole discretion.
Device Data. ORBIFLEX collects information about your computer or mobile device, such as the visitor’s IP address, and their registered domain or home server. ORBIFLEX also collects information pertaining to the visitor’s operating system, browser version, referring site, and keywords used to locate the Site.
Cookies and similar technology. ORBIFLEX may use “cookies” to improve visitors’ experience at the Site. A “cookie” is a small file placed on a Site visitor’s computer that identifies the computer and data about the visit so that, when the visitor returns to the Site, the Site recognizes the visitor, which allows ORBIFLEX to tailor the Site to the visitor. Cookies do not contain personally identifiable information but may be linked to personal information that visitors provide to ORBIFLEX.
Personal information we collect from third party sources
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third party data providers.
How ORBIFLEX Uses Your Information.
In general, ORBIFLEX uses, stores, and processes your information to provide and improve the Services and for security and safety purposes. ORBIFLEX does not currently share, sell, or rent any information it collects from the Site or from performing the Services to any third parties, and does not intend to do so in the future. Here are some examples of how ORBIFLEX uses the information we collect:
To provide the Services, including to:
For research and development:
ORBIFLEX may use your information to analyze and improve the Services and to develop new products and services, including by studying our user demographics of the Services. We may also create aggregated, de-identified, or other anonymous data from your personal information. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. ORBIFLEX may also use information collected from the Site to analyze traffic to the Site to determine how to improve the Site.
For marketing and advertising:
ORBIFLEX and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:
Direct marketing. ORBIFLEX may send you related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opting out of marketing communications section below.
For security and safety, including to:
To comply with law:
ORBIFLEX may use personal information we have collected to comply with applicable laws; to protect the rights and property of ORBIFLEX or others; to protect a person’s safety; to prevent abuse; as evidence in legal proceedings; to cooperate with properly authorized law enforcement investigations; and in response to subpoenas from third parties.
With your consent:
In some cases, ORBIFLEX may specifically ask for your consent to process your personal information
Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, or through email – that information can be seen, collected and used by others besides us. ORBIDLEX cannot be responsible for any unauthorized third party use of such information.
How ORBIFLEX Discloses Your Information.
With your consent
ORBIFLEX may share your personal information at your direction or with your consent.
To service providers
ORBIFLEX may share personal information with vendors and service providers who support the operation of the Services and business and who need access to such information to carry out their work for us (including, for example, web hosting, analytics, payment processing, email delivery, marketing, insurance, and customer support services). In some cases, the service provider may directly collect the information from you on our behalf.
ORBIFLEX may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution.
Responding to legal requests, preventing harm, and protecting our rights
ORBIFLEX may disclose your personal information to courts, law enforcement, governmental or tax authorities, or third parties. ORBIFLEX will make such disclosure to the extent we are required or permitted to do so by applicable law or where we consider such disclosure is reasonably necessary to comply with our legal obligations or legal process, to respond to claims asserted against us, and for the security and safety purposes described above. ORBIFLEX may also disclose your information in response to valid legal requests relating to criminal investigations or alleged or suspected illegal activity or any other activity that may expose ORBIFLEX, you, or any other user to harm, or to protect the rights, property, or personal safety of ORBIFLEX, our users, or others.
Your preferences and choices.
You can control the methods by which we may contact you about your account within your account.
Opting out of marketing communications
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.
Turning off the device
Customers may suspend the collection of Location Information by turning off or disconnecting the GPS Device that ORBIFLEX uses to provide the Services.
Correct and update
You can review, correct, update, and edit certain information that has been previously provided to ORBIFLEX by you at any time by logging in to your account and reviewing your account settings and profile. You can also access or request a correction of your information by contacting ORBIFLEX as indicated below in the “Contact us” section. For your protection, we may need to verify your identity before implementing your request.
If you wish to close your account and request deletion of your personal information, please contact us as indicated below in the “Contact us” section. For your protection, we may need to verify your identity before implementing your request.
Please note that ORBIFLEX may be unable to delete information needed to comply with applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any audits and investigations, to enforce our Terms of Service Agreement, and take other actions reasonably necessary, permitted, or required by applicable law. There may also be residual information that will remain within our databases and other records, which will not be removed.
You can request a copy of your personal information pursuant to any information access rights that you may have under applicable laws. ORBIFLEX may request proof of identification or re-authentication to verify your access request.
Interest-based advertising choices
Your choices for limiting use of your personal information for interest-based advertising include:
Blocking cookies in your browser
Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Blocking advertising ID use in your mobile settings.
Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device (e.g., Apple ID for Advertising or Google Advertising ID) for interest-based advertising purposes.
Using privacy plug-ins or browsers
You can block sites from setting cookies for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers.
Advertising industry opt-out tools
You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies (but note we may work with companies that do not participate in these programs):
Digital Advertising Alliance (for web users)
Digital Advertising Alliance (for mobile app users)
Choosing not to share your personal information
Where ORBIFLEX is required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or we later delete it at your request), we may not be able to provide you with the Services.
The security, integrity, and confidentiality of your information is extremely important to us. ORBIXFLEX employs a number of technical, physical, and procedural measures designed to protect information against unauthorized access, destruction, or alteration while it is under our control. For example, access to personal information is limited to ORBIFLEX and contractor personnel who need the information to provide the Services; and ORBIFLEX uses and requires its contractors to use technical measures to guard against unauthorized access to personal information. ORBIFLEX also requires Customers to use user identification and passwords to access personal onformation. Similarly, when visitors to the Site conduct payment card transactions with ORBIFLEX, ORBIFLEX uses procedures required by the Payment Card Industry Data Security Standards
However, no method of transmitting or storing information can be 100% secure and ORBIFLEX cannot guarantee the security of your personal information. Despite ORBIFLEX’s efforts to secure such information, it may be accessed, disclosed, altered, or destroyed by a breach of ORBIFLEX’s physical, technical, and procedural safeguards. Customers use the Services and visitors use the Site at their own risk.
Other important information.
Cross border transfer
We ask that you not send us, and you not disclose, any sensitive information (e.g., Social Security numbers, insurance numbers, passports, information related to racial or ethnic origin, or health) to us unless specifically requested.
Protecting the privacy of children is especially important. The Services are not intended for anyone under the age of 18 and we do not knowingly collect personal information from users under the age of 18. If a child under the age of 18 has already provided us with personal information, his or her parent or guardian may contact us to request that we delete it. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see “California Residents’ Rights” for more information
In any event that you permit children to use the ORBIFLEX Site or Services you will be violating the Terms of Service Agreement and you and only you agree to take full responsibility for any legal liability that could result from this violation.
You also agree to indemnify and hold harmless ORBIFLEX and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature resulting from your inappropriate use of this Site related to children's information.
Third party privacy practices
California residents’ rights
Under the California Consumer Privacy Act (“CCPA”) California residents have certain rights regarding their personally identifiable information. If you would like to exercise these rights please contact us using the email address or phone number listed within the “Contact us” section below. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information. It may take us some time to respond to your request, but we will do so within the requirements of the CCPA.
This section provides you disclosure regarding the Personal Information ORBIFLEX collects from you and the purposes for doing so. For purposes of this section, "Personal Information" has the meaning given in the CCPA but does not include information excluded from the scope of the CCPA. Please also see the section titled “What Information ORBIFLEX Collects.”
We do not sell your Personal Information as provided under the CCPA.
Right to request disclosure as to Personal Information we have collected about you:
o Upon a verifiable request, made through one of the methods provided within the “Contact us” section below, we will disclose to you the items listed below, one or more of which may be provided by reference to this Policy:
The categories of Personal Information we have collected about the you.
The categories of sources from which the Personal Information was collected.
The business purpose behind collecting the Personal Information.
The categories of third parties with whom we have shared the Personal Information.
The specific pieces of Personal Information we have collected about you.
Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.
Right to request deletion: upon a verifiable request, made through one of the methods provided within the “Contact us” section below, ORBIFLEX will delete personal information we have regarding you and direct our service providers to delete your personal information from their records to the extent provided by the CCPA.
Right to be free from discrimination: You are entitled to exercise the rights described above free from discrimination in the form of any unlawful denial of service, increase in the price of services, decrease in service quality, or suggestion that you may be penalized for exercising your rights.
To learn more about your California privacy rights, please review our CCPA Privacy Notice for California Residents
General Data Protection Rights
ORBIFLEX does not target our marketing to the EU or conduct business in or to the EU in any meaningful way. All Customers are required to have a valid US address.
If you are a resident of the European Economic Area (“EEA”), or are accessing this site from within the EEA, you are not to use the Site or the Services.
Email us at: firstname.lastname@example.org
Call us: 1-855-830-2290
How to contact the appropriate authorities
You also may have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.